Leadership Team Meeting

Monday, 19 May, 2014

Russell Eastwood - Mapping the Gap - Session 2

Follow Up and Things to Do:

Love Languages - Languages of Appreciation

• Am I using them with my team and within the wider school?
• Set aside time and effort to use with the team.

REBT (Rational Emotive Behaviour Therapy)

• 3rd Space before getting into the conversations. Ritual before going into a conversation to focus.
• Ask the question because you want to know the answer.  Listen to the answer and then ask the question from that. Listen in the moment.

Listening 

• Contextual Listening - when someone is talking you hear:
• Words
• Emotions, Pace, Tone, Volume
• Stress, Anger, Fear, Resistance, Understanding, Confusion
• Make the call. Do you want to be interrupted now and hold the conversation now? put it off until you can give them more time? 

Using Neutral Language

• Openness
• Not taking a position
• Not reactive
• Use 'I' statements
• Facts
• Redirect
• One message at a time